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Communicating in a Culturally Diverse Workplace
Professional Skills

Show us that you know how to listen actively to gain information in an interactive, culturally diverse situation, in accordance with workplace requirements. 

 

 

  • Level 3
  • Credits 5
  • Cost $99 NZD
  • Assessment
Customer First: Barista
Professional Skills

Show us you know how to maintain a commercial espresso machine and ancillary equipment to make a range of café style beverages to meet the customer’s expectations in accordance with legislation and workplace requirements.

  • Level 3
  • Credits 10
  • Cost $199 NZD
  • Assessment
Customer First: Reception
Professional Skills

Show us that you know how to manage and supervise customer centric reception services and environment in accordance with legislation and workplace requirements.

  • Level 4
  • Credits 10
  • Cost $199 NZD
  • Assessment
Customer First: Retail
Professional Skills

Show us that you know how to provide positive customer service and experience in the retail environment, in accordance with workplace requirements.

  • Level 4
  • Credits 10
  • Cost $199 NZD
  • Assessment
Develop Team Effectiveness
Professional Skills

Show us that you know how to develop team effectiveness in relation to a specified workplace activity.

  • Level 5
  • Credits 7
  • Cost $199 NZD
  • Assessment
Exceeding Customer/Visitor Expectations
Professional Skills

Show that you know how to provide excellent customer service that exceeds the customer/visitors expectations in accordance with workplace requirements.

  • Level 4
  • Credits 5
  • Cost $99 NZD
  • Assessment
Managing Change in a Work Team
Professional Skills

Show us that you know how to demonstrate knowledge of a change management process and to apply this knowledge to managing change in a work team.

  • Level 5
  • Credits 5
  • Cost $99 NZD
  • Assessment
Managing Conflict and Building Relationships at Work
Professional Skills

Show us that you know how to manage conflict and build relationships at work.

  • Level 4
  • Credits 5
  • Cost $99 NZD
  • Assessment
Plan and Deliver an Oral Presentation
Professional Skills

Show us you know how to plan, develop and deliver a presentation to meet workplace requirements.

  • Level 4
  • Credits 5
  • Cost $99 NZD
  • Assessment
Problem Solving at Work
Professional Skills

Show us that you know how to assess and validate evidence that you can analyse a specific problem and apply a problem-solving model in order to generate solutions within a specified workplace.

  • Level 5
  • Credits 5
  • Cost $99 NZD
  • Assessment
Providing Customer Service to Culturally Diverse Customers
Professional Skills

Show us that you know how to provide customer service in a multi-cultural environment that includes both domestic and international customers, in accordance with workplace requirements.

  • Level 3
  • Credits 5
  • Cost $99 NZD
  • Assessment
Responsible Guiding: Coastal Environment
Professional Skills

Show us you know how to lead a land-based tour in a costal environment in a manner that will minimise the likelihood of a negative impact on wildlife.  

  • Level 5
  • Credits 5
  • Cost $99 NZD
  • Assessment
Start-up 101
Professional Skills

Show us you know how to initiate, develop and communicate a start-up opportunity.

  • Level 5
  • Credits 5
  • Cost $99 NZD
  • Assessment
Te Reo Māori for the Workplace
Professional Skills

Show us that you're proficient in using Te Reo Māori in a workplace situation.

 

  • Level 3
  • Credits 5
  • Cost $99 NZD
  • Assessment
Te Tiriti o Waitangi / The Treaty of Waitangi: Introduction
Professional Skills

Show us that you understand the historical context of Te Tiriti o Waitangi, including the relationship between the articles and the principles, and the effect of New Zealand legislation, historically and contemporarily, for Iwi Māori in their own region.

  • Level 4
  • Credits 10
  • Cost $199 NZD
  • Assessment
Tikanga Māori in the Organisation
Professional Skills

Show us that you understand the importance of the application of tikanga Māori, and the influences on an individual’s behaviour and practice in your own organisation.

  • Level 4
  • Credits 5
  • Cost $99 NZD
  • Assessment