Customer First: Retail
Show us that you know how to provide positive customer service and experience in the retail environment, in accordance with workplace requirements.
- Level 4
- Credits: 10
- $199.00 NZD (GST incl.)
Retail Customer Service
Identifying Customer Types
Consumer NZ Legislation and Customers Rights
Consumer NZ Fair Trading Act
NZ Police Business Crime Prevention
You are required to submit evidence of the following:
- Provide a positive retail customer service and experience in accordance with legislation and workplace requirements.
- Apply retail sales skills to effectively increase customer satisfaction and loyalty in accordance with legislation and workplace requirements.
- Apply loss management techniques in the retail environment in accordance with legislation and workplace requirements.
- Download the Attestation Forms required for your manager and two (2) customers to complete.
- Complete all Tasks as described
- Submit your evidence for evaluation.