Professional Skills

Customer First: Retail

Show us that you know how to provide positive customer service and experience in the retail environment, in accordance with workplace requirements.

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Assessment
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NZ$199.00
Assessment
Level 4

Assessment

You are required to submit evidence of the following:

  1. Provide a positive retail customer service and experience in accordance with legislation and workplace requirements.
  2. Apply retail sales skills to effectively increase customer satisfaction and loyalty in accordance with legislation and workplace requirements.
  3. Apply loss management techniques in the retail environment in accordance with legislation and workplace requirements.

 

Instructions

  • Download the Attestation Forms required for your manager and two (2) customers to complete.
  • Complete all Tasks as described
  • Submit your evidence for evaluation.

Learning Recommendations

Retail Customer Service

www.helpscout.net/blog/customer-service-skills/

Identifying Customer Types

www.businessknowhow.com/marketing/personalities.htm

Consumer NZ Legislation and Customers Rights

www.consumer.org.nz/articles/consumer-guarantees-act

Consumer NZ Fair Trading Act

www.consumer.org.nz/articles/fair-trading-act

NZ Police Business Crime Prevention

www.police.govt.nz/safety/business-crime-prevention.pdf

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