You are required to submit evidence of the following:
- Manage personalised services in accordance with workplace requirements.
- Provide personalised service and product knowledge to customers/visitors in accordance with the organisations requirements.
- Manage challenging situations effectively, exceeding customer/visitor expectations, in accordance with workplace requirements.
- Evaluate own customer service and ability to exceed customer/visitor expectations in the workplace.
All work for this EduBit must be your own.
How to Create a Customer Centric Strategy for your Business
The 7 Pillars of Customer Centricity