Professional Skills

Exceeding Customer/Visitor Expectations

Show that you know how to provide excellent customer service that exceeds the customer/visitors expectations in accordance with workplace requirements.

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Level 4


You are required to submit evidence of the following:

  1. Manage personalised services in accordance with workplace requirements.
  2. Provide personalised service and product knowledge to customers/visitors in accordance with the organisations requirements.
  3. Manage challenging situations effectively, exceeding customer/visitor expectations, in accordance with workplace requirements.
  4. Evaluate own customer service and ability to exceed customer/visitor expectations in the workplace.

All work for this EduBit must be your own.


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How to Create a Customer Centric Strategy for your Business

The 7 Pillars of Customer Centricity

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