Professional Skills

Exceeding Customer/Visitor Expectations

Show that you know how to provide excellent customer service that exceeds the customer/visitors expectations in accordance with workplace requirements.

  • Level 4
  • Credits 5
Let's do it $99.00 NZD (GST incl.) Assessment

Assessment

You are required to submit evidence of the following:

  1. Manage personalised services in accordance with workplace requirements.
  2. Provide personalised service and product knowledge to customers/visitors in accordance with the organisations requirements.
  3. Manage challenging situations effectively, exceeding customer/visitor expectations, in accordance with workplace requirements.
  4. Evaluate own customer service and ability to exceed customer/visitor expectations in the workplace.

All work for this EduBit must be your own.

 

Instructions

Apply the following:

Learning Recommendations

How to create a customer centric strategy for your business:
www.superoffice.com/blog/how-to-create-a-customer-centric-strategy/
The 7 Pillars of Customer Centricity:
www.ama.org/publications/eNewsletters/MarketingInsightsNewsletter/Pages/7-pillars-of-customer-centricity.aspx

Provided by: