Professional Skills

Exceeding Customer/Visitor Expectations

Show that you know how to provide excellent customer service that exceeds the customer/visitors expectations in accordance with workplace requirements.

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Assessment
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NZ$99.00
Assessment
Level 4

Assessment

You are required to submit evidence of the following:

  1. Manage personalised services in accordance with workplace requirements.
  2. Provide personalised service and product knowledge to customers/visitors in accordance with the organisations requirements.
  3. Manage challenging situations effectively, exceeding customer/visitor expectations, in accordance with workplace requirements.
  4. Evaluate own customer service and ability to exceed customer/visitor expectations in the workplace.

All work for this EduBit must be your own.

 

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The 7 Pillars of Customer Centricity

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