Customer First: Reception

Assessment Criteria

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Customer First: Reception

Show us that you know how to manage and supervise customer centric reception services and environment in accordance with legislation and workplace requirements.

  • Level 4
  • Credits: 10
  • $199.00 NZD (GST incl.)
Let's do it

EduBit Overview

Learning Recommendations

How to Create a Customer Centric Strategy for your Business

www.superoffice.com/blog/how-to-create-a-customer-centric-strategy/

 

The 7 Pillars of Customer Centricity

www.ama.org/publications/eNewsletters/MarketingInsightsNewsletter/Pages/7-pillars-of-customer-centricity.aspx

Assessment Criteria

You are required to submit evidence of the following:

  1. Manage and supervise customer centric reception services and environment specific to and in accordance with workplace and legislative requirements.
  2. Evaluate own role, responsibilities and stakeholder interactions as a receptionist in the workplace.


All work for this EduBit must be your own.

Instructions

Note 1. Throughout this EduBit you will need to keep in mind the definition of customer centric: “A focus on creating a positive experience for the customer AND ensuring that YOUR customer is at the centre of your workplace philosophy, operations or ideas”. www.investopedia.com/terms/c/client-centric.asp

Note 2. In Task 1 and 2, all evidence provided must align with and be in accordance your workplace and legislative requirements.

Note 3. Videos must not be longer than two (2) minutes. Download the Video Guidelines from the Resources section below. Always open your video link and watch to check it works and can be opened when you submit this as evidence.

Note 4. Attestation form must be completed by the Attester, including signing, dating and feedback. “Manager” is the term used for direct line manager/supervisor/or equivalent. You will need to download the Attestation Form from the Resources section below and upload the completed document to the Attestation Form(s) tab on the website.

Note 5. Task 2 requires you to evaluate your role, responsibilities and stakeholder interactions. Evaluation is where you make a judgement about what you do as a receptionist; your strengths and weaknesses and identify future opportunities for improvement.