Providing Customer Service to Culturally Diverse Customers
Show us that you know how to provide customer service in a multi-cultural environment that includes both domestic and international customers, in accordance with workplace requirements.
- Level 3
- Credits: 5
- $99.00 NZD (GST incl.)
Understanding Cultural Diversity in Customer Service
New Zealand Statistics
Conditions of Assessment
You are required to submit evidence of the following:
Describe customer service in accordance with workplace requirements.
Identify the diverse cultural groups of New Zealand and international visitors/tourists groups.
Provide great customer service to both domestic and international customers using oral and other means of communication, in accordance with workplace requirements.
Respond to a customer complaint in accordance with workplace requirements.
Develop strategies to improve domestic and international customer service in the workplace.
All work for this EduBit must be your own.