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Professional Skills

Providing Customer Service to Culturally Diverse Customers (not on website)

Show us that you know how to provide customer service in a multi-cultural environment that includes both domestic and international customers, in accordance with workplace requirements.

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Level 3


Conditions of Assessment

You are required to submit evidence of the following:

  1. Describe customer service in accordance with workplace requirements.

  2. Identify the diverse cultural groups of New Zealand and international visitors/tourists groups.

  3. Provide great customer service to both domestic and international customers using oral and other means of communication, in accordance with workplace requirements.

  4. Respond to a customer complaint in accordance with workplace requirements.

  5. Develop strategies to improve domestic and international customer service in the workplace.


All work for this EduBit must be your own. 

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