Kia ora. We are in the process of updating some content on this website.

If you are interested in any EduBit that is no longer on the website, please email hello@edubits.nz.

Professional Skills

Providing Customer Service to Culturally Diverse Customers (not on website)

Show us that you know how to provide customer service in a multi-cultural environment that includes both domestic and international customers, in accordance with workplace requirements.

Add to my account
Assessment
Get assessed with top industry mentors
NZ$99
Assessment
Level 3

Assessment

Conditions of Assessment

You are required to submit evidence of the following:

  1. Describe customer service in accordance with workplace requirements.

  2. Identify the diverse cultural groups of New Zealand and international visitors/tourists groups.

  3. Provide great customer service to both domestic and international customers using oral and other means of communication, in accordance with workplace requirements.

  4. Respond to a customer complaint in accordance with workplace requirements.

  5. Develop strategies to improve domestic and international customer service in the workplace.

 

All work for this EduBit must be your own. 

Learning Recommendations

Understanding Cultural Diversity in Customer Service

www.userlike.com/en/blog/cultural-diversity-customer-service

New Zealand Statistics

https://www.stats.govt.nz/

Communication Wikipedia

https://en.wikipedia.org/wiki/Communication

Add to my account