Conditions of Assessment
You are required to submit evidence of the following:
Describe customer service in accordance with workplace requirements.
Identify the diverse cultural groups of New Zealand and international visitors/tourists groups.
Provide great customer service to both domestic and international customers using oral and other means of communication, in accordance with workplace requirements.
Respond to a customer complaint in accordance with workplace requirements.
Develop strategies to improve domestic and international customer service in the workplace.
All work for this EduBit must be your own.
Understanding Cultural Diversity in Customer Service
New Zealand Statistics