Air NZ

Air New Zealand - Sales Expert

Show you can demonstrate and apply consistent, effective use of the Needs Satisfaction Selling process and skills and are able to critically reflect on your own success as a Needs Satisfier.

  • Level 5
  • Credits 10
Let's do it $199.00 NZD (GST incl.) Assessment


To earn this EduBit, show us you can:

  1. Successfully plan, manage and evaluate customer engagement in a variety of call types, using the Needs Satisfaction Selling process.
  2. Use collaborative techniques to engage customers, develop rapport and satisfy customer need, in a variety of call types.
  3. Critically reflect on development of own Needs Satisfaction Sales skills in a variety of customer engagements, analysing the benefits of this skill set to self and organisation.

All work for this EduBit must be your own.


As part of this assessment, you will be asked to provide evidence of effective use of the NSSP in the form of exported files from Air NZ CRM and a case study. Please ensure all identifiable customer information (name, contact phone numbers, email, etc) is changed (to 'Customer A', etc.) or redacted (blacked out) before uploading your evidence into the EduBits platform.

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